How does the eStore work?
The Habitat Greater Vancouver eStore is an online sales floor of Items that are typically found within one of the ReStores. ReStores sell donated home decor & building supplies, both new and used. The online store is a way to ensure that you get an item before someone else does - you can now shop the best ReStore deals from the comfort of your home!
REGULAR HOURS
Monday to Saturday: 9am to 5pm
Sunday: 10am to 5pm
ReStores Statutory holidays: 12pm to 5pm
FAQ
What happens once I buy something?
When you buy an Item from Habitat for Humanity you will receive an email confirmation. In the next 2 business days you will receive a email notification that your order is ready for pick-up. If your item is unavailable, your order will be cancelled and refunded to your payment method.
Where do I pick up my purchased items?
Are the items new or used? What is the condition?
Items are a mix of new and gently used products. Please review the pictures and take note of any damage listed in the comments. Scratches and light wear may be present on some items.
What if I cannot find what I want online?
Then we suggest visiting one of our four ReStore locations in the Greater Vancouver area today!
Light wear = scratches, discolouration, scuffs, small chips, minor defects, hairline cracks, and small rips in fabric are all considered light wear and may not be visible in the pictures of the products on the website.
eStore Refund/Return Policy
General
Paid orders will be held for a maximum of seven (7) days, once the customer has been notified by email that the order is ready for pick-up. Any order that has not been picked up within this timeframe will be cancelled. The full purchase price will be refunded to the original method of payment, and the item(s) restocked for resale. Once the order leaves the store/warehouse, all sales are final. Non-working electronics/appliances may be returned within thirty (30) days to receive a refund.
Refunds
Pick-up Orders
If you wish to cancel your order prior to pick-up, please email eStore@habitatgv.ca with your order number and cancellation reason. Pick-up order refunds will be issued to the original method of payment within fourteen (14) business days.
Delivery Orders
If you wish to cancel your delivery order, please email eStore@habitatgv.ca with your order number and cancellation reason. A refund will be issued to the original method of payment within fourteen (14) business days if the item has not shipped. Once an order is fulfilled and leaves our warehouse a refund cannot be issued.
Returns
Pick-Up Orders
If you are not satisfied with your item, please email eStore@habitatgv.ca with your order number and reason for return within seven (7) days of pick-up. To receive a store credit, you must return the item(s) to one of our four ReStore locations in Greater Vancouver. After seven (7) days, all sales are final, and a credit is not available.
Delivery Orders
If you are not satisfied with your item, please email eStore@habitatgv.ca with your order number and reason for return within seven (7) days of receiving your order. Customers are responsible for returning the item(s) to one of our four ReStore locations in Greater Vancouver, via 3rd party or in-person. A store credit is available for returned products. Shipping and handling is non-refundable.
Price Adjustments
We do not offer price adjustments.
Product Disclaimer
Products may not look exactly as shown. Products and specifications are subject to change without notice. Items available for sale in our ReStores are new and/or gently used. We do our best to show any imperfections. There is a possibility through shipping and handling that items will have some scratching and/or wear. Credit or additional discounts are not available for items due to light wear.